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FAQ

Frequently Asked Questions

I need these in my life! How do i get them?

Currently, the only way to buy BFF cookies if through our website, and we want to keep it that way for now. We bake in an Industrial Kitchen over the weekend and deliver freshly baked cookies to your door, every Monday.

How can I place an order?

Our ordering system open every Monday at 12:01 am and closes on Thursday at 6:00pm, or whenever we run out of stock for that week (it happens more than you might think). If you don’t get to place an order for the week, our system will allow you to select the next available date.  One way to know about this is signing up to our mailing list (we won’t spam, pinky promise), that way we’ll let you know when orders are open so you don’t miss out.

I placed my order, I want ‘em!, I need ‘em now! when will I get ‘em?

You’ll receive your cookie order the first Monday after your purchase. We’ll deliver it to your door. Due to the nature of our business, we bake the cookies every weekend and deliver them fresh to you every Monday.

Should I warm up my cookies before eating them?

Yes, you are encouraged to! If you want that fresh out of the oven quality, here are the pro-tips you can follow:

-Heat up the oven to 350`F then warm up the cookies for 3 to 4 min.

-Microwave for about 12 to 15 seconds before eating (preferably one cookie at a time).

But, how do i do if i want to eat my cookies later? Will they be fresh?

Yes they will not only be fresh but they’ll be as awesome as you can imagine, our cookies are specially designed to last from 8 to 10 days without refrigeration, if you don’t eat them right away and plan to have a future cookie monster episode, they’ll be good to go for up to 5 months in the freezer, just let them thaw, put them in the oven at 350 F for 3 or 4 mins and that’s it!

Do you only deliver in Calgary or can I buy from another province in Canada?

For now, we deliver in person throughout Calgary. However, we’re looking into options for out of city/province orders. There are some options available If you live outside of Calgary. Just send us an email to orders@bffcookies.com and we’ll give you a shipping rate, if available.

Do you have a phone number? I really really want to talk to you!

Sorry, we don’t have a public phone number since we’re doing everything through our site. If you really want to talk to us please send us an email, we will answer in no time!.

Do you cater or do customized orders?

We try to keep things simple, that’s the reason why we don’t really do customized flavours or personalized decorations on our cookies. That being said, if you have an event or special occasion and you need bigger quantities of something specific, let us know at  orders@bffcookies.com.  We’ll be more than happy to help and find the best fit for you!

Are there peanuts/nuts in your cookies?

Yes there are.  Not all of our cookies have, but they might have been in contact with nuts or peanuts in our kitchen.

Do you make gluten free cookies?

We don’t have a GF cookie at the moment. We’ll notify through our website when we have a GF flavour.

Do you make Vegan cookies?

Even though we don’t have an advertised vegan flavour at the moment, our bakers are working to make the perfect vegan cookie very soon!

Why do you only deliver on Mondays?

Due to stock availability and space restrictions we bake over the weekend and deliver fresh cookies every Monday.  That’s the reason it’s only Mondays (for now!)

Will you offer deliveries more than once a week?

We want to and we are working to upgrade our game so we can offer more and better options. Sign up to our alert mailing and you’ll receive an email notification with BFF cookies’s updates.

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